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Communication Skills Training for Professionals and Leaders

The digital age has brought innovative mediums and platforms for professionals to reach out to one another, but the essence of effective communication is still the same.

It is the transfer or exchange of information with the intent of achieving a specific output or lay the tracks towards a goal. Effective communication is therefore essential in every organisation, but more so for larger companies that require systematic information dissemination.

If your goal is to advance your career and eventually be appointed to a higher position, like one in management, you need to master effective communication. Business correspondence and one-on-one conversations with subordinates and fellow managers are part and parcel of supervisory positions.

Rekon Group prepares you for these responsibilities, among other things, through our communication skills training.

Course Overview

We spend much of our time at work communicating with people within and outside our teams, company or organisation.

From simple matters like organising inter-department meetings to the more complex such as crisis situations, we use words and actions to state our intentions and coax a corresponding reaction from the people who received our message.Unfortunately, miscommunication happens just as frequently.

Over 80 per cent of employees say miscommunication happens a lot in their workplace, and over 55 per cent say it happens more often during meetings and team huddles.

The Rekon Group communication skills course addresses the causes of wrong messaging and teaches best practices to avoid them.

We also provide practical training on addressing subordinates, colleagues, managers, senior officers and business executives.

From speaking to email writing SOPs, this course covers a lot of ground on matters concerning business communications.

Learning Outcomes

The goal of every Rekon Group professional development course is to hone the leadership skills every aspiring manager or senior executive must possess. It explains the tiered or progressive structure of our business communications skills course.

Besides receiving a certificate from Rekon Group after completing the course, you will also gain a deeper understanding of the importance of effective communication and the impact of the lack thereof. More importantly, you will:

  • Know the different approaches and styles of communicating ideas, information and announcements. You’ll also know how and when to apply these approaches.
  • Learn today’s best practices for speaking with or emailing business correspondence to all levels of your organisation.
  • Learn to listen and understand hidden meanings behind gestures, word choices, tones of voice and other mood indicators when interacting with others.
  • Learn how to communicate abstractions like empathy and when to do it.
  • Discover techniques on how to ask questions, whether your goal is to get more information or steer a discussion in a particular direction.
  • Identify barriers to communication in your organisation and find ways to break them down.
  • Learn to build rapport and cultivate an environment of openness in the workplace.
  • Develop your personal communication style.

Why This Course?

What makes our course unique? We conduct specialised courses with a tiered structure, ensuring consistency and progressive levelling of your newfound skills.

Our approach helps you retain new information, find practical applications for theories, master techniques and adapt them into your organisation.Rekon Group has been training emerging leaders, seasoned managers and executives in Australia since 2012. We have since compiled an excellent training course schedule and developed robust programs that offer value to all participants.

No matter what leadership level you occupy, whether you’re in a rank-and-file position hoping to grow a career in your company or a senior manager looking for fresh ideas and methodologies, our communication skills training is for you.

Career Opportunities

Participants of this course gain skills and knowledge that improve their chances of qualifying for a position in the following disciplines:

  • Human resources
  • Public relations
  • Marketing
  • Media and Advertising
  • Social Work
  • Secretarial and Administrative Support

Choose Rekon Group

Every professional development course you take is an investment in your future. Advance your career with Rekon Group’s business communications skills development course.

We work in partnership with the Australian National Institute for Training and Development. Our courses are available online through the Rekon App. You’re also welcome to sign up for the communications courses we hold in public venues in Sydney, Perth and Melbourne. View our upcoming courses and sign up for the ones near you.

Sign Up for a FREE Introductory Course

Claim your free course today! Register now through our online form or email (admin@rekongroup.com).

Contact Rekon Now

Case Studies

Adrian Manning
EGM North and East

I have worked with Rekon Group to deliver training on two business tools known as the “Decide” and “Direct” tools.

The training was cascaded through the business – starting with the executive and rolling down via a number of guided workshops.

Critically, we quickly found that people starting talking about “our intent”, “the environment” what our “options” were; as opposed to tackling the same problems in the same way; or potentially just asking their direct leader for the answer/resolution.  Quickly. People were collaborating and evaluating alternatives instead of jumping to conclusions.  We had a common language and we understood what each other was doing.  We were able to leverage this quite quickly in the business to drive better outcomes and gain some momentum.

The tools were very helpful.  “Doing a Decide” is quite a common call in our business.  The stronger users adopted the Direct template and started to house more critical items such as Business Unit strategy inside this document.  The two tools operate hand in hand.  I know that Rekon Group has since deployed these tools on mobile devices.

Overall, I have found the engagement with Rekon Group to be valuable, both individually and for the team; and would strongly recommend any business seriously consider the programme that Rekon offer.

James Naylor
EGM West Coates Hire

The Rekon Group program was rolled out to the Coates Hire West Business Unit to strengthen our businesses planning and decision making capabilities from the front line right through to our senior leaders to generate improved performance in both financial and safety results.

The program gave us a common process and language when planning and problem solving in all situations from day to day operational execution to yearly and multi year strategic planning processes with equal impact.

We found that the discipline of framing up the situation, what our objective was, what our options were and how to execute the chosen option in a structured process improved the quality and speed of our decisions and outcomes at all levels and allowed our senior leaders to coach our front line leaders in making better decisions by working through the process together making it highly collaborative and practical.

It can be done in 5 minutes for simple problems and also be used in complex situations requiring many inputs and deep thought.

We have used the processes to develop our annual BU business plans the last 4 years and we have seen very strong ownership and outcomes because of the process by all stakeholders involved.

I highly recommend the program to anyone who operates a large complex business to simplify planning and decisions to allow the business to become more agile and empowering to improve business performance.