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Developing Effective Communication in the Workplace

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Communication Skills for a Modern Day Leader

Successful leaders share one thing in common – the ability to get the most out of their team. And while there are many ways to do this, the ability to effectively communicate and rally people around a vision is what sets the great ones apart.

However, effective communication is not a linear task. The rapid and frequent changes in data, priorities and context in the modern business world can result in responsibilities being delegated with incomplete information and unclear goals. Effective communication is the only way to cut through the chaos and noise, replacing confusion with clarity and purpose.

At Rekon Group, we specialise in helping leaders and professionals develop their communication skills and direct with absolute clarity – even in the most challenging environments.

How We Can Help

The Rekon Group P3 Method™ Training focuses on giving participants the tools to be effective. As communication is one of the most critical parts of developing effectiveness, we focus on understanding what it means and how to use it to your advantage in the workplace.

We focus on teaching you the essential elements required to communicate tasks with the right amount of detail, without micromanaging.

How the Rekon P3 Method™ helps develop Effective Communication

Clarity of communication lies at the heart of execution. The most well developed strategy will not be effective unless you communicate it with precision. Our DIRECT™ communication method ensures when people communicate they do so in a way that provides clarity and flexibility to adjust quickly to changes.

DIRECT™ is Rekon Group’s approach to effective communication. It follows on from the DECIDE™ framework, and is a communication guide that ensures precision execution of plans. DIRECT™ takes the outputs developed during the DECIDE™ process, and turns them into a plan with responsibilities, tasks and coordinating instructions.

Like DECIDE™, DIRECT™ is an acronym that captures the key steps of plan implementation. The 6 steps in the DIRECT™ not dictate process are:

  • Describe the environment 
  • Intent and objectives
  • Responsibility and method
  • Enablers and resources
  • Coordination
  • Timings

DIRECT’S™ first two steps directly match the first two steps of DECIDE™.  The third step, ‘responsibility and method’, provides an overview of how the plan will be achieved, and details tasks and responsibilities.

DIRECT’S™ fourth step, ‘Enablers and Resources’, articulates the internal and external resources required for the plan, whilst the fifth step, ‘Co-ordination,’ provides the necessary schedule, KPI’s and safety considerations.  The final step, ‘Timings’, summarises deadlines, milestones and review meeting cadence.

By using a clear and structured methodology, we are able to plan and communicate with precision, regardless of the complexity.

Our Effective Communication Training Framework

What makes our approach unique? Our training framework conducts specialised courses with a tiered structure, ensuring consistency and progressive levelling of your newfound skills.

The teaching methodology we use, which focuses on case studies, real life scenarios and theoretical best practice helps you retain the information shared, find practical applications, master real techniques and adapt them into your organisation. Participants collaborate on projects, deconstruct the methodology and reflect on effectiveness to ensure there is holistic learning.

No matter what level you currently work in or what you aspire to, the Rekon training methodology will help you as it focuses on providing participants with the tools to be effective over time.

Who should attend our Courses?

The Rekon P3 Method™ Courses are recommended for people who are looking to develop their understanding of leadership, how to manage teams and how to lead through complex and unknown situations. As communication is a pivotal component throughout these scenarios, the training has a keen focus on developing communication best practice. Participants of this training will gain the skills and knowledge that improve communication regardless of the scenario.

The following roles will benefit from the training:

  • CEO’s
  • C-Suite
  • Team leaders
  • Managers in a matrix environment
  • Internal and external communications specialists
  • Project or consulting leads

Why you should choose Rekon Group

Every professional development course you take is an investment in your future. Help advance your career and effectiveness in the workplace with Rekon Group’s P3 Method development course.

We work in partnership with the Australian National Institute for Training and Development and hold courses in Sydney, Perth and Melbourne.

Our team of expert trainers will help you with their knowledge, experience and practical understanding of leadership, management, and business. Rekon Group has been training emerging leaders, seasoned managers and executives in Australia since 2012.

  • We have real life experience implementing training programs that focus on effectiveness in chaotic and complex situations;
  • We have a service offering that will maximise available learning time in a reflective environment leveraging eLearning and case studies; and
  • We have the potent combination of practical experience, academic theory, and consulting experience to know what works and what doesn’t;
  • Our sessions are fun, interactive and will provide the tools and knowledge to use in the workplace immediately.

View our upcoming courses and sign up for the ones near you.

Find a Course

Find out if the training we offer is what you and your organisation needs. If you’re satisfied with your experience, we highly recommend that you progress to the next stage of your training.

Sign up today

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Case Studies

Adrian Manning
EGM North and East

I have worked with Rekon Group to deliver training on two business tools known as the “Decide” and “Direct” tools.

The training was cascaded through the business – starting with the executive and rolling down via a number of guided workshops.

Critically, we quickly found that people starting talking about “our intent”, “the environment” what our “options” were; as opposed to tackling the same problems in the same way; or potentially just asking their direct leader for the answer/resolution.  Quickly. People were collaborating and evaluating alternatives instead of jumping to conclusions.  We had a common language and we understood what each other was doing.  We were able to leverage this quite quickly in the business to drive better outcomes and gain some momentum.

The tools were very helpful.  “Doing a Decide” is quite a common call in our business.  The stronger users adopted the Direct template and started to house more critical items such as Business Unit strategy inside this document.  The two tools operate hand in hand.  I know that Rekon Group has since deployed these tools on mobile devices.

Overall, I have found the engagement with Rekon Group to be valuable, both individually and for the team; and would strongly recommend any business seriously consider the programme that Rekon offer.

James Naylor
EGM West Coates Hire

The Rekon Group program was rolled out to the Coates Hire West Business Unit to strengthen our businesses planning and decision making capabilities from the front line right through to our senior leaders to generate improved performance in both financial and safety results.

The program gave us a common process and language when planning and problem solving in all situations from day to day operational execution to yearly and multi year strategic planning processes with equal impact.

We found that the discipline of framing up the situation, what our objective was, what our options were and how to execute the chosen option in a structured process improved the quality and speed of our decisions and outcomes at all levels and allowed our senior leaders to coach our front line leaders in making better decisions by working through the process together making it highly collaborative and practical.

It can be done in 5 minutes for simple problems and also be used in complex situations requiring many inputs and deep thought.

We have used the processes to develop our annual BU business plans the last 4 years and we have seen very strong ownership and outcomes because of the process by all stakeholders involved.

I highly recommend the program to anyone who operates a large complex business to simplify planning and decisions to allow the business to become more agile and empowering to improve business performance.